Seven Challenges of Crisis Leadership

The video discusses seven key challenges leaders face in crisis scenarios: sense making, meaning making, decision making, coordination, consolidation, accountability, and learning. Each challenge involves specific tasks, such as diagnosing situations, providing persuasive accounts, making strategic decisions, coordinating with third parties, returning to normal operations, clarifying events, and reflecting on lessons learned. These responsibilities help leaders effectively manage and resolve crises.

What is the primary goal of sense making in a crisis scenario?

• To create a strategic plan

• To diagnose confusing situations

• To communicate with stakeholders

• To return to normal operations

In the context of meaning making, why is it important to provide a persuasive account of events?

• To consolidate business operations

• To ensure accurate information is shared

• To coordinate with international actors

• To develop a strategic policy

What does decision making in a crisis scenario primarily involve?

• Creating a persuasive account of events

• Making strategic policy decisions under pressure

• Identifying contributing causes of a problem

• Returning to normal business operations

How does coordination help in resolving a crisis scenario?

• By clarifying what happened

• By diagnosing confusing situations

• By providing a persuasive account of events

• By forming effective communication and collaboration

What is the focus of the learning stage in crisis management?

• To return to normal operations

• To make strategic policy decisions

• To reflect on lessons and prevent future crises

• To diagnose confusing situations