Technology Is About Creating 'Frictionless' Opportunities for Diners, Says Cil

The transcript discusses the trend of automation in restaurants, highlighting McDonald's use of kiosks. It emphasizes the role of technology in enhancing guest experiences rather than just managing labor costs. The speaker mentions successful technology implementations in RBI brands like Tim Horton's, Popeyes, and Burger King, focusing on loyalty programs, delivery platforms, and mobile apps. The overall goal is to provide better service and personalized experiences for guests.

What is the primary reason McDonald's introduced kiosks in their stores?

• To reduce the number of employees

• To enhance the ordering experience

• To increase the menu options

• To offer discounts to customers

What is the main focus of the company's technology efforts?

• Increasing product variety

• Expanding store locations

• Improving customer service

• Reducing labor costs

Which brand launched a successful loyalty program in Canada?

• McDonald's

• Tim Hortons

• Burger King

• Popeyes

How has technology impacted the Popeyes business in the US?

• By expanding the delivery platform

• By offering new menu items

• By reducing menu prices

• By increasing the number of stores

What is the expected long-term impact of the mobile order and pay app for Burger King?

• It will be phased out

• It will become a major part of the business

• It will only be available in select locations

• It will replace in-store ordering