Simon Cowell, Carrie Underwood, Paula Abdul, Teri Hatcher among those on red carpet for finale of American Idol.

The video begins with a brief apology to the audience.

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you are giving a presentation.

• When you have done something wrong.

• When you are happy.

• When you are meeting someone for the first time.

What is a potential outcome of a sincere apology?

• It can be ignored by the other person.

• It can make the other person angry.

• It can help resolve the conflict.

• It can worsen the conflict.

Which of the following is NOT a reason to apologize?

• To make someone feel guilty.

• To restore a damaged relationship.

• To acknowledge someone's feelings.

• To express regret for a mistake.

How can apologies affect relationships?

• They can strengthen relationships.

• They always lead to breakups.

• They have no effect on relationships.

• They make relationships more formal.