Government is to scrap the NHS Direct helpline

The video discusses the transition from NHS Direct to the new NHS 111 service, highlighting concerns about the reduced training of staff and potential impacts on patient care. NHS 111 is being piloted to replace NHS Direct, which has been popular for providing health advice. The government claims the change aims to improve healthcare access, though it coincides with budget cuts, causing public apprehension.

What is a major concern about the new 111 service compared to NHS Direct?

• It will only serve specific regions.

• It will not be available 24/7.

• It will be more expensive for patients.

• It will have fewer medically trained staff.

What is one reason the new 111 service is expected to cost less?

• It will charge for calls.

• It will have fewer trained nurses.

• It will use more advanced technology.

• It will operate only during business hours.

What is the government's stated purpose for introducing the 111 number?

• To reduce the number of hospital visits.

• To replace all emergency services.

• To improve access to healthcare.

• To save money on healthcare services.

How does the government plan to support the non-specialist call advisors in the 111 service?

• By reducing their working hours.

• By offering them higher salaries.

• By having nurses support them.

• By providing them with advanced medical equipment.

What assurance does the government give regarding emergencies under the new 111 service?

• Patients will receive a call back within 24 hours.

• Patients will be directed to the nearest pharmacy.

• An ambulance will always be sent in emergencies.

• Emergency services will be available only during the day.