VOICED : Smashing the glass ceiling at a Paris palace hotel

The video highlights the role of Sonia, a chief concierge at a prestigious Paris hotel, emphasizing her unique position as one of the few women in a traditionally male-dominated field. It discusses the gender dynamics in hospitality, where clients may prefer interacting with women for certain requests. The narrative also covers the broader trend of women breaking through the hospitality glass ceiling, with more women studying hospitality and rising to leadership roles, despite historical challenges.

What is unique about Sonia's position as a chief concierge?

• She manages the entire hotel.

• She is the only chief concierge in Paris.

• She is the youngest chief concierge in history.

• She is one of the few women in a traditionally male role.

Why might some clients prefer to approach a female concierge?

• They want to avoid male staff.

• They think women are more approachable for certain requests.

• They believe women are more knowledgeable.

• They assume women have more authority.

What does the second section suggest about the hotel industry?

• It remains traditional in many ways.

• It is exclusively run by women.

• It is dominated by technology.

• It is rapidly modernizing.

What was a significant barrier for women in the hospitality industry?

• Lack of interest in the field.

• Limited job opportunities.

• Difficulty in rising through the ranks.

• Inability to complete necessary training.

How are new opportunities being created for women in luxury hotels?

• Through new educational programs in hospitality.

• By increasing hotel sizes.

• By offering higher salaries.

• By reducing the number of male staff.