Uber Could Miss a Turn on Driving Customer Trust

The video discusses Uber's ethical challenges, including an executive's controversial comments about investigating journalists. It highlights Uber's mission to transform transportation, emphasizing the need for public trust. The conversation explores the balance between being a disruptive technology and addressing ethical concerns. Uber's efforts to improve its image and accept regulation are noted, alongside the belief that disruption alone can lead to success.

What controversial action did an Uber executive suggest regarding journalists?

• Offering them free rides

• Investigating those critical of the company

• Hiring them as consultants

• Ignoring their reports

What is Uber's long-term mission according to Farhad Manjoo?

• To reinvent transportation

• To become the largest taxi service

• To create self-driving cars

• To dominate the food delivery market

What industries has Uber disrupted according to the discussion?

• Healthcare and education

• Taxi and automotive

• Retail and finance

• Real estate and construction

What was one of the steps Uber took to address its image problem?

• Partnering with taxi companies

• Launching a new app

• Hiring David Plouffe

• Reducing ride prices

What does Uber now publicly accept according to the final section?

• The need for more drivers

• The necessity of regulation

• The importance of advertising

• The value of free rides