Categories of Manager Control

The video tutorial discusses management control, categorizing it into strategic and operational controls. Strategic controls focus on aligning tasks with organizational goals, while operational controls ensure operations meet standards. Control levels include feed forward, concurrent, and feedback, each with different proactive approaches. The video also contrasts outcome-focused and behavioral controls, and distinguishes between financial and non-financial controls, emphasizing performance metrics and adherence to standards.

What is the primary focus of strategic controls in an organization?

• Evaluating employee behavior

• Monitoring financial performance

• Aligning tasks with organizational goals

• Ensuring operations meet expected standards

Which type of control involves making real-time adjustments based on current performance?

• Feed forward control

• Concurrent control

• Feedback control

• Strategic control

How does feedback control differ from feed forward control?

• Feedback control looks at past performance, while feed forward anticipates future issues

• Feedback control is used in strategic planning, while feed forward is used in operations

• Feedback control is proactive, while feed forward is reactive

• Feedback control focuses on financial metrics, while feed forward focuses on behavior

What is the main concern of outcome-focused controls?

• The financial cost of operations

• The method by which tasks are performed

• Whether the activity achieved its intended results

• The behavior of employees during operations

In what way do non-financial controls differ from financial controls?

• Non-financial controls are less important than financial controls

• Non-financial controls are only used in strategic planning

• Non-financial controls emphasize behavioral elements and adherence to standards

• Non-financial controls focus on monetary metrics