How accurate and effective are chatbots, and when should businesses avoid using them?

How accurate and effective are chatbots, and when should businesses avoid using them?

Assessment

Interactive Video

Business, Information Technology (IT), Architecture

University

Hard

Created by

Quizizz Content

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The video discusses how American businesses are adopting AI technology, particularly chatbots, for both internal and external tasks. Levi Brooks, CEO of Use All 5, highlights the growing comfort of businesses in using chatbots for customer service, lead generation, and automation. The video also covers the accuracy and limitations of AI models, emphasizing the need for verification of information. Privacy and security concerns, especially in sensitive sectors like healthcare and finance, are addressed, with a recommendation to handle sensitive data with human oversight.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which companies are known for developing popular AI chat bots?

Google and Microsoft

IBM and Oracle

Apple and Amazon

Facebook and Twitter

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In which areas are businesses increasingly using AI chat bots?

Marketing and advertising

Internal and external tasks

Product development

Human resources

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which industries are most likely to use AI chat bots?

E-commerce, health, and financial services

Education, agriculture, and construction

Manufacturing, mining, and utilities

Real estate, transportation, and logistics

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a major concern when using AI chat bots in sensitive sectors?

Difficulty in training staff

Privacy and security of personal information

Lack of user engagement

Cost of implementation

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should users do to ensure the accuracy of information from AI chat bots?

Rely solely on the chat bot's output

Use only one model for consistency

Verify information through additional sources

Ignore any discrepancies