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The video begins with an introduction, followed by a discussion on the role of a service manager. It concludes with a personal anecdote about meeting a brother.

What does the speaker initially ask for?

• Feedback or information

• A meeting

• A service

• A job

What role is mentioned by the speaker?

• Customer support

• Project manager

• Team leader

• Service manager

How does the speaker react after mentioning the role?

• With joy

• With surprise or confusion

• With excitement

• With anger

Who does the speaker mention meeting?

• Their manager

• A friend

• A colleague

• Their brother

What is the overall tone of the last section?

• Angry

• Joyful

• Confused and personal

• Formal