Airline boss says failure to issue holiday refunds is ‘theft’

The transcript discusses the company's achievements in handling refunds, its awards, and mentions in various publications. It highlights the importance of customer refunds in the travel industry and the company's commitment to this principle. The speaker also addresses quarantine measures, the potential impact of a vaccine, and the company's downsizing due to the pandemic. The financial position of the company is discussed, emphasizing self-reliance and cautious optimism for the future.

What was the company's guiding principle in handling refunds?

• Maximizing profits

• Quickly refunding customers

• Reducing operational costs

• Expanding to new markets

What combination does the speaker suggest for managing quarantine during the pandemic?

• Long quarantine without testing

• Immediate vaccination

• Short quarantine followed by a test

• No quarantine and no testing

What is the speaker's opinion on the 'new normal'?

• He believes it is inevitable

• He is indifferent

• He prefers the 'old normal'

• He embraces it

What was one of the measures the company had to take due to the pandemic?

• Increase in hiring

• Downsizing the company

• Opening new branches

• Raising prices

What does the speaker hope for the future of the industry?

• Continued downsizing

• Recovery and growth

• Permanent closure

• Stagnation