Thousands of homes still without power

In Surrey, Martin Casa faced a 5-day power outage, affecting his family's Christmas plans. Despite community support, the situation was challenging, with no clear answers from energy companies. The power was eventually restored, but criticism arose over the companies' preparedness for such weather-related incidents.

How did Martin Casa's family manage to open Christmas presents during the power outage?

• They waited until the power was restored.

• They opened them at his mother-in-law's house under candlelight.

• They went to a friend's house.

• They used flashlights at home.

What was Martin Casa's main concern during the power outage?

• The cost of the outage.

• The lack of communication and clarity from the power company.

• The damage to his property.

• The inability to cook meals.

Where did Martin Casa's children stay during the power outage?

• At a hotel.

• At a local shelter.

• With their aunt.

• With their grandparents.

What was Petra Hammond's criticism of the energy company?

• They were not prepared for regular severe weather events.

• They took too long to respond to customer complaints.

• They did not have enough staff.

• They charged too much for their services.

What reason did the energy company give for the power outage?

• A planned maintenance shutdown.

• Exceptional circumstances due to severe weather.

• A technical fault in the system.

• A cyber attack on their systems.