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The video tutorial covers an introduction to service appliances, explores the concept of stores, and includes a segment related to music.

What is the primary function of service appliances in stores?

• To entertain customers

• To assist in store operations

• To increase store size

• To reduce staff workload

Which of the following is NOT a type of service appliance commonly found in stores?

• Self-checkout machines

• Digital signage displays

• Automated inventory robots

• Virtual reality headsets

Which service appliance is primarily used for customer interaction?

• Automated inventory robots

• Music systems

• Self-checkout machines

• Digital signage displays

How does music influence the shopping experience in service appliance stores?

• It enhances the ambiance and customer mood

• It reduces the need for staff assistance

• It distracts customers from shopping

• It makes the store appear larger

What is a potential benefit of using music in service appliance stores?

• Decreases product prices

• Reduces energy consumption

• Improves customer satisfaction

• Increases the speed of service