Will Outrage Towards United Impact Ticket Sales?

Will Outrage Towards United Impact Ticket Sales?

Assessment

Interactive Video

Business, Social Studies

University

Hard

Created by

Quizizz Content

FREE Resource

The transcript discusses the impact of a viral video on United Airlines, focusing on public perception and potential changes in consumer behavior. It examines the CEO's response, which was criticized for being tone-deaf, and the challenges of managing disruptive passengers. The discussion also covers overbooking practices, pricing strategies, and the market impact on United Airlines, highlighting the need for better handling of such situations to maintain customer trust and investor confidence.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main concern for United Airlines and its investors following the viral video?

The CEO's public statements

The spread of the video on social media

The potential change in consumer behavior

The number of views the video received

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why did the public react negatively to the CEO's use of the term 're-accommodating passengers'?

It was a term used frequently by other airlines

It was a term that was not used in the video

It was a new term not understood by many

It was seen as an understatement of the incident

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common practice among airlines that can lead to incidents like the one involving United Airlines?

Delaying flights

Providing complimentary meals

Overbooking flights

Offering free upgrades

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What could have been a potential solution to avoid the United Airlines incident according to the discussion?

Increasing the number of crew members

Reducing the number of flights

Cancelling the flight

Offering a higher compensation to passengers

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What financial impact did the incident have on United Airlines in the pre-market?

Stock prices increased by 3-4%

Stock prices decreased by 3-4%

No change in stock prices

Stock prices increased by 1-2%