Kenneth Chenault: 9/11 Challenged Us at the Highest Level

Kenneth Chenault: 9/11 Challenged Us at the Highest Level

Assessment

Interactive Video

Business

University

Hard

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The transcript discusses the leadership challenges faced by the CEO of American Express during the aftermath of the 9/11 tragedy. It highlights the initial response, the emotional impact on employees, and the strategic decisions made to maintain morale and company resilience. The CEO shares his leadership philosophy, emphasizing the importance of defining reality and giving hope. The narrative concludes with reflections on the outcomes and the test of leadership during this crisis.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was one of the first actions taken by the speaker after the 9/11 tragedy?

Conducting a market survey

Gathering the management team

Launching a new product

Organizing a charity event

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where did the speaker gather employees to discuss the company's future?

Brooklyn Bridge

Madison Square Garden

Times Square

Central Park

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the speaker's message to employees about American Express during the crisis?

The company would be sold

The company would overcome the challenges

The company would shut down

The company would relocate

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which leadership maxim did the speaker adopt from Napoleon?

Lead with fear

Define reality and give hope

Always be cautious

Profit over people

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What qualities did the speaker emphasize as crucial during the layoffs?

Aggressiveness and secrecy

Decisiveness and compassion

Rigidity and inflexibility

Indifference and aloofness