Battles continue to rage in border town as IS launch new offensive

The transcript features a brief apology, indicating a moment of regret or correction.

Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

What is a potential effect of a sincere apology on a relationship?

• It can lead to more arguments.

• It can strengthen the bond.

• It can worsen the conflict.

• It can make the relationship boring.

How can apologies impact conflict resolution?

• They can escalate the conflict.

• They can help resolve the conflict.

• They have no impact.

• They can make conflicts more frequent.

In which scenario is an apology most likely needed?

• When you are feeling happy.

• When you have unintentionally hurt someone.

• When you are alone.

• When you have done nothing wrong.

Which of the following is NOT a reason to apologize?

• To express regret.

• To acknowledge a mistake.

• To show indifference.

• To mend a relationship.