WRAP US ship attacked by pirates being piloted into port ADDS docking

Why are apologies considered important in communication?

• They are a sign of weakness.

• They help in building trust.

• They are unnecessary in most situations.

• They make conversations longer.

In which scenario is an apology most likely needed?

• When you are alone.

• When you have unintentionally hurt someone.

• When you have done nothing wrong.

• When you are feeling happy.

What is one potential impact of a sincere apology?

• It can lead to more arguments.

• It can make you appear insincere.

• It can strengthen relationships.

• It can worsen the conflict.

Which of the following is NOT a benefit of apologizing?

• Building trust.

• Creating misunderstandings.

• Resolving conflicts.

• Improving communication.

How can apologies affect relationships?

• They always lead to breakups.

• They can help repair and strengthen relationships.

• They have no effect on relationships.

• They can damage relationships.