WRAP Gunfire, shelling in Fallujah, dead and injured in hospital

The video tutorial provides an introduction to movies and the basics of customer service, offering insights into these two distinct topics.

Which of the following is a common genre in movies?

• All of the above

• Romantic Comedy

• Documentary

• Science Fiction

What is one way movies have impacted culture?

• By increasing unemployment

• By reducing global warming

• By decreasing literacy rates

• By promoting new fashion trends

What is a key aspect of good customer service?

• Providing timely assistance

• Offering no refunds

• Being unavailable

• Ignoring customer complaints

Why is customer service important for businesses?

• It decreases product quality

• It attracts more customers

• It increases employee turnover

• It helps in reducing costs

Which of the following is NOT a benefit of good customer service?

• Negative word of mouth

• Increased customer loyalty

• Higher sales

• Better brand reputation