Ruth Owen Interview on Last Day for Tax Returns

The transcript discusses the completion of tax returns, highlighting that 90% are done online, with a deadline for paper returns in October. A glitch in the automated phone payment system is mentioned, where payments were processed without confirmation. HMRC's strategy focuses on doing more with less, improving customer service, and addressing complaints. The organization refutes claims of leniency towards wealthy taxpayers, noting significant tax collection from them. The tax gap is primarily attributed to small and medium businesses, with efforts to encourage digital record-keeping to reduce errors.

What percentage of people are currently submitting their tax returns online?

• 100%

• 90%

• 70%

• 50%

What was the main issue with the phone line payments recently?

• Phone lines were down

• Payments were not processed

• Payments were duplicated

• Customers did not receive confirmation

How is HMRC planning to improve tax collection and customer service?

• By using SMART data technology

• By extending deadlines

• By hiring more staff

• By increasing taxes

What is the largest component of the tax gap according to HMRC?

• Individual taxpayers

• Small and medium-sized businesses

• Non-profit organizations

• Large corporations

How has the number of penalties for inaccurate tax returns changed over the past five years?

• More than tripled

• Decreased by half

• Doubled

• Remained the same