British Airways Computers Spark London Travel Chaos

British Airways Computers Spark London Travel Chaos

Assessment

Interactive Video

Business

University

Hard

Created by

Quizizz Content

FREE Resource

The transcript discusses a major disruption faced by British Airways (BA) due to a power outage, which stranded 300,000 passengers. The CEO, Alex Cruz, acknowledged the severity of the situation and the potential long-term challenges. The incident raised questions about BA's cost-cutting measures and their impact on operations. The financial and reputational fallout is significant, with potential compensation claims from affected passengers. The transcript also highlights the management's role and the broader implications for the parent company, IAG.

Read more

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the immediate impact of the power outage on British Airways?

Increased ticket prices

Stranded 300,000 passengers

Improved customer service

Expanded flight routes

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the main concerns regarding the power outage at BA?

The simplicity of the issue causing major disruption

The lack of new aircraft

The shortage of pilots

The increase in fuel prices

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How might the power outage affect BA's reputation?

It will likely improve their reputation

It will make them more popular

It could damage their reputation

It will have no effect on their reputation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a potential financial consequence for IAG due to the outage?

Lower fuel costs

Increased stock prices

Reduced customer base

Hefty compensation demands

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What aspect of Alex Cruz's management style is highlighted in the context of the outage?

His investment in new technology

His emphasis on cost-cutting

His focus on expanding routes

His interest in luxury services