Beware of ta client for

The speaker discusses their experience with an investment bank client, highlighting the importance of the client's work and the complacency that led to losing a tender. The loss taught valuable lessons about workflow analysis and client service, leading to a business shift towards private clients. Despite regrets, the experience ultimately strengthened the business.

What was the main reason the speaker lost the contract with the investment bank?

• They were outbid by another firm.

• They took the client for granted and didn't put in enough effort.

• The client decided to stop outsourcing.

• The speaker's firm was too expensive.

What was the financial value of the work from the investment bank to the speaker's firm?

• Over £2,000,000

• Just under £1,000,000

• Less than £100,000

• Exactly £500,000

What did the speaker realize after analyzing their workflows?

• They should focus on reducing costs.

• Their service quality was excellent.

• They needed to hire more staff.

• They needed to expand internationally.

How did the speaker's business change after losing the contract?

• They focused more on private client work.

• They decided to close the business.

• They merged with another firm.

• They shifted to a different industry.

What emotion does the speaker express about not taking the tender seriously?

• Relief

• Regret

• Indifference

• Excitement