Cultural Sensitivity and Global Business Etiquette

The video emphasizes the importance of cultural sensitivity in global business. It discusses the need to research and understand different cultures to avoid making assumptions. The video provides etiquette tips for interacting with various cultures, such as how to handle business cards and dining customs. It stresses the importance of respecting cultural norms and avoiding inappropriate behavior. Finally, it encourages learning from other cultures and embracing differences to enhance personal and professional interactions.

Why is it important for a company to embrace cultural awareness?

• To improve product quality

• To increase sales

• To avoid offending people unintentionally

• To reduce costs

What is a respectful way to receive a business card in China?

• By placing it in your pocket immediately

• With one hand

• By bowing

• With two hands

In which countries is physical touch during a conversation considered polite?

• Brazil and Russia

• Italy and France

• China and Germany

• India and Japan

What should you do if you're unsure about a local custom?

• Observe and wait

• Ask someone

• Ignore it

• Do what you think is right

Why is it important to learn key phrases in the local language?

• To impress locals

• To show respect and understanding

• To avoid getting lost

• To negotiate better prices

What is a common dining custom in France?

• Eating quickly

• Having long, leisurely lunches

• Skipping lunch

• Eating with hands

What should you avoid doing when abroad to prevent offending locals?

• Speaking in your native language

• Carrying your country's flag

• Eating local food

• Wearing local attire