New MoviePass Poll Finds Nearly Half of Customers Considering to Cancel Membership | THR News

MoviePass customer satisfaction has significantly declined, with a recent survey showing a drop from 83% to 48% in very satisfied customers. Nearly half of the users are considering canceling their memberships due to frequent changes in service terms, which have eroded brand trust. Despite this, there remains interest in movie ticket subscription services, with 39% of moviegoers interested in a sustainable plan. AMC's $19.95 monthly plan is favored by 23% of those surveyed. The full poll results are available on The Hollywood Reporter.

What was the percentage of MoviePass customers satisfied with the service four months ago?

• 83%

• 48%

• 37%

• 23%

What percentage of MoviePass customers are considering canceling their membership?

• 47%

• 39%

• 83%

• 23%

What factor contributed to the erosion of MoviePass's brand trust?

• Increasing subscription fees

• Limiting film choices and viewing times

• Lack of new features

• Poor customer service

What percentage of moviegoers expressed interest in a sustainable movie ticket subscription plan?

• 83%

• 48%

• 39%

• 23%

Which company's monthly plan was favored by 23% of the people polled?

• AMC Theatres

• Disney+

• Hulu

• Netflix