TED: Why being respectful to your coworkers is good for business | Christine Porath

The video discusses the impact of incivility on professional success, emphasizing that how we treat others defines our success. It shares personal experiences and research findings, showing that incivility reduces motivation and performance. The contagious nature of incivility is highlighted, affecting not just those directly involved but also witnesses. The video stresses the importance of civility in leadership, showing that respectful leaders are more effective. Practical steps to promote civility, such as acknowledging others and sharing credit, are provided.

What is the primary focus of the speaker's study?

• The role of leadership in organizational success

• The effects of incivility on people

• The benefits of humor in the workplace

• The impact of technology on communication

What was one of the key findings from the study on incivility?

• Incivility increases employee motivation

• Incivility improves team communication

• Incivility has no impact on organizational costs

• Incivility leads to decreased work efforts and job turnover

How does incivility affect witnesses according to the studies?

• Witnesses become more motivated

• Witnesses' performance decreases significantly

• Witnesses are unaffected by incivility

• Witnesses become more productive

What is one reason people might avoid being civil?

• They believe it makes them appear less leader-like

• They think it will increase their workload

• They find it too time-consuming

• They are unaware of the concept of civility

What is a key characteristic of successful leaders according to the research?

• Being unpredictable and spontaneous

• Being distant and authoritative

• Being abrasive and insensitive

• Being warm and competent

What simple actions can promote civility in an organization?

• Avoiding communication

• Criticizing openly

• Ignoring colleagues

• Thanking people and sharing credit

What was the impact of Doug Conant's leadership at Campbell's Soup Company?

• The company faced more layoffs

• The company set performance records and improved engagement

• The company continued to decline

• The company became less engaged

What is the '10-5 way' mentioned in the video?

• A method to increase sales

• A way to enhance product quality

• A strategy to improve patient satisfaction

• A technique to reduce stress

What is the most important quality employees want from their leaders?

• Recognition

• Opportunities for learning

• Useful feedback

• Respect

What is the overall message of the video regarding civility?

• Civility is only important in personal relationships

• Civility is unnecessary in professional settings

• Civility is beneficial and pays off in the long run

• Civility has no impact on performance