ING CEO on Earnings, 2019 Outlook, Cost Discipline, M&A

The transcript discusses the financial performance of a bank, highlighting customer growth and net interest income. It addresses reputational issues and the need for process improvements to prevent financial crime. The bank emphasizes cost discipline and market challenges, including Basel requirements. It outlines a growth strategy focused on digital market share and considers European consolidation, noting the benefits and challenges of mergers.

What was the percentage increase in the bank's net result compared to the previous year?

• 30%

• 20%

• 15%

• 25%

What is one of the key strategies mentioned for maintaining cost discipline?

• Increasing marketing budget

• Reducing customer service hours

• Repricing some business activities

• Expanding the sales force

What is the bank's approach to the market that has helped it gain market share?

• Opening more branches

• Fully digital strategy

• Offering higher interest rates

• Aggressive marketing

Which of the following is NOT a benefit of European consolidation mentioned in the transcript?

• Liquidity optimization

• Market expansion

• Cost optimization

• Capital optimization

What is the main reason the bank would consider a merger in the European field?

• To increase customer base

• To improve cost efficiency

• To enhance digital capabilities

• To expand into new markets