Michael C. Bush: This is what makes employees happy at work

The video discusses the importance of employee happiness, revealing that only 40% of the global workforce is happy at work. It highlights how happy employees lead to better organizational performance, including higher revenue growth and lower turnover. The video outlines three key ideas for creating happy employees: trust, fairness, and listening. Trust involves empowering employees, as exemplified by Four Seasons. Fairness is crucial, as shown by Salesforce's efforts to ensure equal pay. Effective listening involves genuinely considering employee input. The video concludes by emphasizing the need for purpose-driven change in the workplace.

What percentage of the global workforce is happy at work?

• 60%

• 50%

• 40%

• 30%

How do organizations with happy employees perform in the stock market compared to others?

• They perform the same

• They underperform by a factor of three

• They outperform by a factor of two

• They outperform by a factor of three

Which company is known for empowering employees to make decisions in customer service?

• Microsoft

• Amazon

• Four Seasons

• Google

What action did Salesforce take to address pay inequality?

• They reduced salaries

• They invested $3 million to balance salaries

• They fired employees

• They ignored the issue

What is a key aspect of true listening according to the video?

• Nodding frequently

• Searching for the best idea possible

• Maintaining eye contact

• Repeating what the person says