Hong Kong Protests - damage to Legislative Council Building

Why are apologies considered important in communication?

• They are used to start arguments.

• They can mend misunderstandings.

• They are a way to express gratitude.

• They help in avoiding conversations.

In which scenario is an apology most likely necessary?

• When you are introducing yourself.

• When you want to compliment someone.

• When you have done something wrong.

• When you are asking for a favor.

What is a key element of delivering an effective apology?

• Ignoring the problem.

• Taking responsibility for your actions.

• Blaming the other person.

• Being vague about the issue.

How can apologies impact relationships?

• They can make relationships worse.

• They can create more conflicts.

• They have no effect.

• They can strengthen the bond.

What is a potential outcome of a sincere apology?

• It can make the situation worse.

• It can lead to further arguments.

• It can be ignored.

• It can help rebuild trust.