New Consumer Rights Act guarantees new protections for shoppers

The video discusses new consumer rights legislation that simplifies the process for returning faulty goods and services. Consumers now have 30 days to return faulty items for a refund, and digital purchases are also protected. The legislation is beneficial for secondhand car buyers, as they can demand refunds for faults within the first month. While most shoppers welcome these changes, some independent retailers are concerned about stock and supplier refunds. Alternative dispute resolution services are available if agreements can't be reached.

What is the time frame within which you can return faulty goods for a full refund?

• 15 days

• 30 days

• 45 days

• 60 days

If a service is not performed with reasonable care, what are you entitled to?

• A replacement service

• A repeat of the service or some money back

• A discount on future services

• A full refund

What new area does the Consumer Rights Act cover for the first time?

• Digital purchases and downloads

• In-store purchases

• Wholesale transactions

• International purchases

Why is the new legislation particularly beneficial for secondhand car buyers?

• It allows for a refund if faults appear within the first month

• It offers free maintenance for a year

• It includes free insurance for six months

• It provides a discount on future purchases

What service is available if both parties cannot agree on a resolution?

• Consumer protection agency

• Consumer mediation

• Alternative dispute resolution

• Legal arbitration