New Consumer Rights Act guarantees new protections for shoppers

New Consumer Rights Act guarantees new protections for shoppers

Assessment

Interactive Video

Social Studies

University

Hard

Created by

Quizizz Content

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The video discusses new consumer rights legislation that simplifies the process for returning faulty goods and services. Consumers now have 30 days to return faulty items for a refund, and digital purchases are also protected. The legislation is beneficial for secondhand car buyers, as they can demand refunds for faults within the first month. While most shoppers welcome these changes, some independent retailers are concerned about stock and supplier refunds. Alternative dispute resolution services are available if agreements can't be reached.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the time frame within which you can return faulty goods for a full refund?

15 days

30 days

45 days

60 days

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a service is not performed with reasonable care, what are you entitled to?

A replacement service

A repeat of the service or some money back

A discount on future services

A full refund

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What new area does the Consumer Rights Act cover for the first time?

Digital purchases and downloads

In-store purchases

Wholesale transactions

International purchases

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the new legislation particularly beneficial for secondhand car buyers?

It allows for a refund if faults appear within the first month

It offers free maintenance for a year

It includes free insurance for six months

It provides a discount on future purchases

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What service is available if both parties cannot agree on a resolution?

Consumer protection agency

Consumer mediation

Alternative dispute resolution

Legal arbitration