New Consumer Rights Act guarantees new protections for shoppers

The video discusses new consumer rights legislation that simplifies the process for returning faulty goods and services. Consumers now have 30 days to return faulty items for a refund, and digital purchases are also protected. The legislation is beneficial for secondhand car buyers, as they can demand refunds for faults within the first month. While most shoppers welcome these changes, some independent retailers are concerned about stock and supplier refunds. Alternative dispute resolution services are available if agreements can't be reached.

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