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The video introduces the concept of 'order' and provides a brief overview of its significance.

What is the primary purpose of order processing in a business?

• To reduce employee workload

• To increase product prices

• To ensure efficient delivery of products

• To manage customer complaints

Which of the following is the first step in processing an order?

• Confirming the order

• Receiving the order

• Shipping the order

• Billing the customer

What happens after an order is received in the processing workflow?

• The order is returned to the customer

• The order is canceled

• The order is confirmed and prepared for processing

• The order is shipped immediately

Which step is crucial for ensuring customer satisfaction in order processing?

• Increasing the order price

• Delaying the order delivery

• Confirming and delivering the order on time

• Ignoring customer feedback

What is the final step in the order processing cycle?

• Processing the payment

• Cancelling the order

• Delivering the order to the customer

• Receiving the order