O2 prepare to reopen high street stores

The video discusses the planning and execution of reopening stores safely after a closure. It covers the re-engineering of store processes to comply with government guidelines, ensuring safety for staff and customers. The video also highlights communication efforts with the government and the implementation of a virtual queuing system to maintain social distancing. Additionally, it mentions the use of PPE for staff and concludes with some miscellaneous remarks.

What was the initial focus of the company after closing their stores in March?

• To open new stores

• To plan for reopening

• To lay off staff

• To change store locations

How many store processes were re-engineered to comply with safety guidelines?

• 100

• 50

• 154

• 209

What system did the company implement to manage customer flow in stores?

• Online booking system

• Virtual queuing system

• In-store ticketing system

• Appointment-only entry

What type of PPE was provided to the staff to ensure safety?

• Full body suits

• Gloves

• Clear visors

• Face masks

What was the purpose of separating store entry and exit points?

• To reduce theft

• To increase sales

• To improve store aesthetics

• To maintain social distancing