Delegation: How to Get People to Do What They Say They Say They Will

The video addresses challenges faced by project managers, particularly when leading teams without direct authority. It emphasizes the importance of influence and listening skills. The speaker shares a three-step process to secure team commitment: identifying the right person, briefing them well, and securing their commitment. A triple commitment strategy is introduced, ensuring team members have the resources, support, and guidance needed. The video also advises treating ambiguous responses as a 'no' and stresses the benefits of effective delegation, which boosts personal effectiveness, team resilience, and motivation.

What is a key skill for project managers when leading a team without direct authority?

• Delegation

• Influence

• Technical expertise

• Time management

Which of the following is NOT one of the three steps to get someone to do a task?

• Brief them well

• Secure their commitment

• Identify the right person

• Offer them a reward

What is the first commitment you should seek from someone when delegating a task?

• That they have enough time

• That they have the necessary resources

• That they understand the task

• That they commit to doing their best

How should you treat a response that is not an unambiguous 'yes'?

• As a maybe

• As a yes

• As a no

• As a need for more information

What is one benefit of delegating tasks effectively?

• Boosted personal effectiveness

• Reduced team resilience

• Increased personal workload

• Decreased team motivation