Uber Faces FTC Consumer Protection Investigation

The video discusses the Uber One subscription service, highlighting the FTC's concerns about its cancellation process. It covers the subscription's payment options, including free offers for certain credit card holders. The FTC is investigating potential consumer protection law violations, and Uber is cooperating while denying allegations. Uber One is crucial for Uber's customer loyalty, contributing significantly to its bookings. The video also touches on market competition with similar programs from other companies and Uber's expansion plans, including launching Uber One in India.

What is the main concern of the FTC regarding the Uber One subscription?

• The cost of the subscription

• The difficulty in canceling the subscription

• The benefits offered by the subscription

• The number of subscribers

How has Uber responded to the FTC's investigation?

• By immediately settling with the FTC

• By denying the allegations and cooperating with the FTC

• By increasing subscription fees

• By ignoring the allegations

What percentage of Uber's mobility and delivery gross bookings come from Uber One members?

• 50%

• 25%

• 35%

• 10%

Which companies are also introducing subscription programs similar to Uber One?

• Netflix and Hulu

• DoorDash, Lyft, and Instacart

• Google and Facebook

• Amazon and eBay

What is one of Uber's strategies to enhance customer loyalty through Uber One?

• Expanding to new countries

• Reducing the subscription cost

• Offering exclusive events for members

• Providing free rides to all users