Be an Outstanding Listener

The video tutorial explains how to be an outstanding listener by emphasizing full attention, avoiding distractions, and using non-verbal cues like eye contact and nodding. It highlights the importance of asking open questions and showing empathy to support the speaker. The tutorial also covers the need to truly understand and summarize the conversation, using closed questions to confirm understanding. Finally, it discusses guiding conversations towards a resolution through effective listening.

What does it mean to go beyond listening to really hearing what someone is saying?

Why is it important to observe body language during a conversation?