SYND 23 5 73 10TH ANNUAL OAU CONFERENCE IN ADDIS ABABA

The video discusses issues related to customer service, focusing on complaints and communication challenges faced by customer service personnel.

What do you think the customer service people were complaining about?

Why do you think the phrase 'He got off' is significant in this context?

What emotions or reactions might the customer service representatives have felt?

What could be the implications of customer complaints for a business?

How does the word 'Because' contribute to the understanding of the situation?