SYND 23 5 73 10TH ANNUAL OAU CONFERENCE IN ADDIS ABABA

SYND 23 5 73 10TH ANNUAL OAU CONFERENCE IN ADDIS ABABA

Assessment

Interactive Video

Other

University

Hard

Created by

Quizizz Content

FREE Resource

The video discusses issues related to customer service, focusing on complaints and communication challenges faced by customer service personnel.

Read more

5 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

What do you think the customer service people were complaining about?

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

3 mins • 1 pt

Why do you think the phrase 'He got off' is significant in this context?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

3 mins • 1 pt

What emotions or reactions might the customer service representatives have felt?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

3 mins • 1 pt

What could be the implications of customer complaints for a business?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

3 mins • 1 pt

How does the word 'Because' contribute to the understanding of the situation?

Evaluate responses using AI:

OFF