Report Criticises UK Border Agency

The video discusses issues at UK airports, particularly Heathrow and Gatwick, where a lack of planning and staffing has led to long queues at immigration. Technological failures, such as E gates crashing, and resource cuts have compounded these problems. Union concerns highlight ongoing tensions with management, who are criticized for not addressing these issues. With the upcoming Olympics, there is a pressing need to improve resource allocation and ensure security at borders.

What concerns were raised regarding the management of queues at Heathrow?

What impact did the reduction in staff have on the immigration process?