Families are facing bank holiday weekend without money in bank accounts, after technical problems with HSBC computer net

The transcript discusses a banking glitch affecting HSBC customers, delaying salaries and payments. Customers expressed frustration on social media, and advice was given to visit banks in person for resolution. The BACS system, crucial for processing payments, was identified as the source of the issue. Other banks like NatWest and RBS have faced similar technical problems. HSBC apologized and promised to process payments quickly and compensate affected customers.

What percentage of household bills are thought to be paid by direct debit?

What actions did HSBC promise to take regarding the payments affected by the glitch?