Ulster Bank to Reimburse Customers by 20 Pounds

Ulster Bank to Reimburse Customers by 20 Pounds

Assessment

Interactive Video

Business

University

Hard

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Ulster Bank faced a major computer glitch affecting 600,000 customers in Ireland. Compensation was offered, but many customers were dissatisfied, calling the £20 payment insufficient. Criticism was widespread, with some customers considering switching banks. Ulster Bank's CEO expressed confidence in the compensation package, while competitor banks offered incentives to attract customers. Consumer groups advised those not compensated to seek redress.

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5 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

What compensation will customers in Northern Ireland receive due to the Ulster Bank crisis?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

How do some customers feel about the £20 compensation offered by Ulster Bank?

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3.

OPEN ENDED QUESTION

3 mins • 1 pt

What does Jim Brown, the CEO of Ulster Bank, think about the compensation package?

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4.

OPEN ENDED QUESTION

3 mins • 1 pt

What has been the response of competitor banks to Ulster Bank's issues?

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5.

OPEN ENDED QUESTION

3 mins • 1 pt

What do consumer groups urge those who won't receive the £20 payment to do?

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