Listening Skills - Negotiation Tools

The video emphasizes the importance of listening as a key skill for gathering information, building rapport, and influencing others. It outlines different levels of listening, from superficial to empathetic, and provides techniques for active listening, such as maintaining curiosity, managing internal distractions, and understanding non-verbal cues. The video also highlights the significance of pausing before responding to show respect and understanding. Overall, it stresses that effective listening requires practice and is crucial for professional success.

What are the different levels of listening mentioned in the text?

How does curiosity play a role in effective listening during negotiations?

What is the importance of body language in listening?

Why is it important to suspend judgment while listening?

What are some signs that indicate you are actively listening?

What should you do when the other person stops speaking?

How can pauses in conversation affect communication?