Don't be scared to tell your customers the truth

The transcript describes a scenario where a company signed a contract with a bank for a trading system. An issue arose with Intel's chipset, which could impact the project. The company decided to inform the bank immediately and offered a temporary solution, leading to a successful outcome. The narrative emphasizes the importance of honesty in customer relations.

What decision did the team make regarding the communication with the customer about the chipset issue?

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How did the team plan to address the potential impact on the customer's project?

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What was the outcome of the team's decision to be honest with the customer?

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What does the speaker suggest is a common mistake made by salespeople when dealing with customers?

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According to the speaker, what is the best way to delight customers?

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