CLEAN : A minute's silence held in Istanbul for Saudi journalist Jamal Khashoggi

The video tutorial discusses the fundamentals of customer service, emphasizing the importance of silence as a communication tool. It highlights how silence can be effectively used to enhance customer interactions and improve service quality.

What is the primary focus of customer service?

• Selling products

• Ensuring customer satisfaction

• Increasing profits

• Reducing costs

Why are minutes important in customer service?

• They ensure timely responses

• They help in scheduling meetings

• They increase sales

• They reduce workload

What does silence signify in customer service?

• Opportunity for reflection

• Technical issues

• Lack of interest

• End of conversation

How can silence be effectively used in customer service?

• To avoid answering questions

• To end a call quickly

• To allow customers to think

• To ignore customer complaints

What is a potential benefit of using silence in customer interactions?

• It can encourage customer input

• It can create tension

• It can confuse the customer

• It can lead to misunderstandings