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The video begins with a brief, informal greeting.

What is the primary purpose of an apology in communication?

• To give a compliment

• To make a promise

• To acknowledge a mistake

• To express gratitude

In which situation is an apology most likely to be necessary?

• When you meet someone new

• When you receive a gift

• When you interrupt someone

• When you win a game

How can an apology impact a relationship?

• It can make people forget the issue

• It can lead to more arguments

• It can create confusion

• It can strengthen trust

What is a key element of an effective apology?

• Changing the topic

• Blaming others

• Taking responsibility

• Ignoring the issue

Which of the following is NOT a benefit of apologizing?

• Enhancing mutual respect

• Building resentment

• Improving communication

• Resolving conflicts