McDonald's stops testing AI ordering as tech expands at other restaurants

McDonald's tested a new technology in over 100 locations, achieving 85% accuracy. However, staff assistance was needed for one in five orders, leading to viral failures on TikTok. The company collaborated with IBM in 2021 to develop this technology and plans to revisit it in the future.

How many locations did McDonald's test their new drive-through technology?

• More than 200

• More than 50

• More than 100

• More than 150

What was the accuracy rate of McDonald's drive-through technology?

• 85%

• 90%

• 75%

• 80%

What percentage of orders required staff assistance despite the technology?

• 25%

• 15%

• 10%

• 20%

Which platform did customers use to share their experiences with the drive-through technology?

• TikTok

• Twitter

• Facebook

• Instagram

In which year did McDonald's collaborate with IBM to develop the drive-through technology?

• 2019

• 2020

• 2021

• 2022