Show empathy in stressful work environments

The speaker reflects on their experience as a young consultant at PwC, dealing with challenging situations in the banking sector. They emphasize the importance of empathy and respect when interacting with individuals affected by organizational insolvency. The speaker advises against assuming complete knowledge and highlights the need to understand others' perspectives to prepare for their reactions effectively.

In what way does the speaker suggest one should prepare for others' reactions?

What advice does the speaker give regarding respect in a consulting role?