Managing Quality in Business: Techniques and Methods

The video tutorial explores how businesses manage quality through quality control and assurance. It highlights the importance of meeting customer expectations and maintaining high standards. Quality control involves inspection to prevent faulty products, while quality assurance focuses on preventing issues at the source. Building a quality culture and improving processes are essential for long-term success.

What are the consequences of having high defect levels in products?

How can a business ensure that its suppliers meet quality standards?

What are the characteristics of a strong quality culture within a business?

Why is it important for businesses to have effective communication channels regarding quality?