Westpac Issues Apology at AGM

The transcript discusses a bank's ongoing issues, focusing on shareholder concerns about management and culture. During the AGM, shareholders, particularly small retail ones, express disappointment and frustration over the bank's handling of the situation. The bank's leadership is questioned about the lack of oversight and investment in technology, leading to a sense of bewilderment among stakeholders.

What specific questions did shareholders ask about the bank's culture?

What does the speaker mean by saying the word 'disappointed' in relation to the AGM?