People remember how you make them feel

The transcript emphasizes the importance of emotional impact in interactions and the value of face-to-face meetings with customers. It highlights the challenges modern entrepreneurs face in maintaining personal connections in a digital age. The speaker stresses the significance of understanding communication nuances that are often lost in emails or phone calls.

How does the speaker discipline themselves to engage with customers?

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What does the speaker mean by 'seeing the whites of someone's eyes'?

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