Trip.com CEO Jane Sun Optimistic Travel Industry Will Rebound

The video features an interview with Jane Sun, CEO of trip.com, discussing the impact of COVID-19 on the travel industry. It covers the initial response to the crisis, including customer and employee care, coordination with global suppliers, and support for smaller partners. The discussion also touches on emergency preparedness, lessons learned from past disasters, and the future of travel, highlighting recovery trends and potential long-term changes in the industry.

What strategies did trip.com implement to ensure customer satisfaction during the pandemic?

What are the anticipated long-term changes in the travel industry as a result of the COVID-19 pandemic?

How does Jane Sun perceive the future of business travel post-pandemic?

When does Jane Sun expect Chinese travelers to start venturing overseas again?