What strategies did trip.com implement to ensure customer satisfaction during the pandemic?
Trip.com CEO Jane Sun Optimistic Travel Industry Will Rebound
Interactive Video
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Business, Social Studies
•
University
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Hard
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The video features an interview with Jane Sun, CEO of trip.com, discussing the impact of COVID-19 on the travel industry. It covers the initial response to the crisis, including customer and employee care, coordination with global suppliers, and support for smaller partners. The discussion also touches on emergency preparedness, lessons learned from past disasters, and the future of travel, highlighting recovery trends and potential long-term changes in the industry.
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4 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the anticipated long-term changes in the travel industry as a result of the COVID-19 pandemic?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
How does Jane Sun perceive the future of business travel post-pandemic?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
When does Jane Sun expect Chinese travelers to start venturing overseas again?
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