Consumer and Investor Protection and Ombudsman

The video covers consumer protection in financial services, emphasizing transparency, fair practices, and data security. It discusses redressal mechanisms like internal grievance systems and the role of the Financial Ombudsman. Cybersecurity guidelines by SEBI are highlighted, along with innovation and regulatory sandboxes for fintech testing. The Investor Education and Protection Fund's objectives are explained, followed by an overview of regulatory bodies like SEBI and consumer courts. The Ombudsman's role in mediating disputes and promoting fair resolution is detailed, concluding with the importance of understanding consumer rights.

What are the key aspects of consumer protection in financial services?

How do financial institutions ensure transparency in their products and services?

What mechanisms are in place for redressing consumer grievances in the financial sector?

Describe the guidelines for cybersecurity and cyber resilience in financial institutions.

How does the regulatory sandbox benefit fintech companies?

What is the purpose of the Investor Education and Protection Fund (IEPF)?

Explain the role of the Ombudsman in consumer protection.