In-Person, Virtual or Hybrid?

In-Person, Virtual or Hybrid?

Assessment

Interactive Video

Business

University

Hard

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The transcript discusses the rapid shift to telemedicine during the pandemic, highlighting the hybrid model's benefits and challenges. It addresses equity in access, the importance of viewing patients as customers, and the role of data and AI in enhancing customer experience. The conversation also explores the impact of employee experience on customer satisfaction and how various industries are adapting to hybrid models.

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4 questions

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

How can healthcare providers ensure equity in access to telemedicine services?

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2.

OPEN ENDED QUESTION

3 mins • 1 pt

What strategies can be implemented to enhance communication between healthcare teams?

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3.

OPEN ENDED QUESTION

3 mins • 1 pt

How can feedback from patients be effectively utilized to improve telemedicine services?

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4.

OPEN ENDED QUESTION

3 mins • 1 pt

What are the implications of a hybrid workforce on customer experience in healthcare?

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OFF