Getting Past No - Masters of Negotiation

The video discusses key takeaways from 'Getting Past No' by William Ury, emphasizing negotiation as a collaborative process rather than adversarial. It highlights the importance of preparation, managing emotions, listening, and understanding the other party's perspective. The video also covers tactics like changing the subject, embracing resistance, using power cautiously, and knowing your best alternative. It concludes with a recommendation to read 'Getting to Yes' for foundational negotiation concepts.

What is a key tactic that good negotiators use when faced with resistance?

What does the term 'best alternative to a negotiated agreement' refer to?